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Refunds and Returns Policy

Effective Date: December 19, 2024
Last Updated: December 19, 2024

Thank you for shopping at UniproKey.com. Your satisfaction is important to us, and we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines your options for returning or requesting a refund.

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1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be in unused and original condition, with all original packaging, accessories, and documentation included.

  • Returns must be initiated within 14 days of receiving the product.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

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2. Non-Returnable Items

The following items are non-returnable:

  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

  • Customized or personalized items.

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3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us
    Send an email to info@uniprokey.com with the subject line “Return Request.” Include the following details:

    • Order number

    • Reason for return

    • Photos of the product (if applicable)

  2. Approval and Instructions
    Once your request is reviewed, we will notify you via email within 3 business days whether your return is approved. If approved, we will provide you with return instructions, including the return address.

  3. Ship the Item
    Return the product to the provided address using a trackable shipping method. Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

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4. Refund Process

4.1 Refund Eligibility

Refunds will be processed for:

  • Products returned in accordance with this policy.

  • Orders canceled before shipment.

4.2 Refund Method

Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned product.

4.3 Partial Refunds

Partial refunds may be granted in the following cases:

  • The product shows minor signs of use.

  • The return is initiated outside the 14-day window but within a reasonable period.

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5. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us at info@uniprokey.com within 7 days of delivery. Include:

  • A detailed description of the issue.

  • Photos of the product showing the defect or error.

We will provide a prepaid shipping label and either:

  • Replace the product at no additional cost.

  • Issue a full refund, including the original shipping charges.

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6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service to ensure the safe return of your item.

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7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.

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8. Contact Information

If you have questions or need assistance with your return or refund, please contact our customer support team:

Our team is available Monday through Friday, 9:00 AM to 5:00 PM (EET), and will respond to inquiries within 2 business days.

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9. Policy Updates

We reserve the right to update this Refunds and Returns Policy at any time. Changes will be effective upon posting on this page. Please review this policy regularly for updates.

Thank you for choosing UniproKey.com. We value your trust and aim to provide you with exceptional service.

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